How to file a return

Last updated: 22 May 2026

This is a step-by-step guide to raising a return, replacement, or refund with Accesorios. We have our own returns portal at returns.accesorios.in — it is the fastest way to log your case, share photos, and track progress. We handle returns in-house so we can verify and resolve them quickly.

Before you start

Please make sure your request is within the 7-day return window from the delivery date, and that the cover is in its original condition with packaging. For full eligibility rules, please read our Return & Refund Policy.

Step 1 — Open the returns portal

Go to returns.accesorios.in. This is our dedicated portal for raising and tracking returns. Sign in using the email or phone number you used at checkout.

If you cannot access the portal for any reason, you can also reach us by:

• WhatsApp: +91 80766 38697
• Email: support@accesorios.in

Step 2 — Select your order and describe the issue

Choose the order you want to return. Pick the closest match from the reason list, and add a short note describing the issue in your own words. Give us full context — the more specific your description, the faster we can resolve.

Step 3 — Upload clear photos

Photos help our team verify the issue. Please upload:

• One clear photo of the cover showing the issue
• One photo from another angle to show overall condition
• If the cover arrived damaged, also share a photo of the outer parcel before opening (helps distinguish courier damage from product issues)

If we ask for a phone-model screenshot: please share only the model name from your phone's Settings > About Phone. You can crop or blur any other information on the screen — we only need to verify the model.

Step 4 — We review your case

Our team reviews your case typically within the same business day during support hours (Monday to Saturday, 10:00 AM to 6:00 PM IST). The outcome depends on the specifics of your case, the photos you shared, and our team's verification.

If a service charge is applicable for your case (for example, where a reverse pickup is needed for a customer-side situation), we will let you know the amount and how to pay it before moving to the next step.

Step 5 — Pay the service charge (if applicable)

If a service charge applies to your case, you will receive a payment link.

The service charge must be paid prepaid only (UPI, card, or net banking). We do not collect this charge on Cash on Delivery. Once we receive payment confirmation, we move to the next step.

Step 6 — Pack the cover properly

• Place the cover back in its original packaging (the polybag or box it came in)
• Include any accessories, tags, or freebies that came with it
• Add a slip of paper inside with your Order Number, name, and phone number
• Seal it well so it survives courier transit

Step 7 — Reverse pickup or self-ship

Reverse pickup: we schedule a courier pickup from your registered shipping address. You will receive a pickup time and a tracking link. Available across most pincodes.

Self-ship (if pickup is not available at your pincode): we share our return address; you can use any trackable courier to send it. Keep the tracking ID safe. For cases where our verification confirms the issue is from our side, we will reimburse your shipping cost up to ₹100 as a wallet credit once the package reaches us. Self-ship reimbursement does not apply to customer-side cases.

Step 8 — Final verification at our facility

Once the cover reaches our facility, our team does a final inspection (usually within 24 hours). We confirm the issue matches what was described and that the cover is in the expected condition.

If the cover shows signs of customer-side handling (drops, soiling, exposure to water or chemicals, scratches from use, missing parts) that do not match the original claim, the case may be declined at this stage. We will inform you of the outcome.

Step 9 — Refund or replacement

For a replacement: we ship the correct cover to your address. You receive a fresh tracking link.

For a refund: we initiate the refund within 24 hours of verification. The amount goes back to your original payment method (card, UPI, or net banking). For Cash on Delivery orders, we credit it to a bank account or UPI ID you provide. Bank credit typically takes 5 to 7 working days; UPI usually credits in 2 to 3 working days. If a service charge applied to your case, that amount is deducted from the refund.

Common questions

Can I return after 7 days? Generally no — our 7-day window applies from delivery. If there is an exceptional reason, please message us and we will see what we can do.

Can I exchange the colour? If the same cover is available in another colour and the original is unused, we can usually arrange a colour exchange under the same case.

What if the original packaging is damaged? Please pack it carefully in any sturdy alternate packaging that protects the cover in transit.

Can I pay the service charge on COD? No — service charges are prepaid only.

What if I dropped the cover and it cracked? Damage caused after delivery from drops, sharp objects, water, or general use is not eligible for return.

What happens if my case is declined after inspection? We will inform you of the outcome and may return the cover to your address. You may bear the courier cost in such cases.

Need help?

WhatsApp +91 80766 38697 or email support@accesorios.in.

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.

Grievance Officer

If your concern has not been resolved through regular support, please escalate to our Grievance Officer at grievance@accesorios.in. We acknowledge within 48 hours and aim to resolve within 30 days.

Accesorios Network
3840, Teliyan Mandi, Paharganj, Delhi 110055, India