Return & Refund Policy

Your satisfaction matters to us. Please review the guidelines below for a smooth experience. 😊

 

Return window

Eligibility: You can request a return or exchange within 7 days of delivery. Partial returns are allowed (you may return one or more items from an order). 🗓️

 

How to start a return/exchange

  1. Log in to your account on accesorios.in.
  2. Select the relevant Order ID.
  3. Choose Return or Replacement.
  4. Share the reason and upload clear images (if requested).
  5. Wait for approval—We’ll send instructions, return address, and any required documents.
  6. Pack the item securely in its original packaging with all accessories/tags.
  7. Ship the item (if applicable) via a trackable service and keep the tracking ID.
  8. After we receive and verify the item, we’ll process your refund or exchange and email a confirmation. 📧

 

When returns are not accepted

  • Product damaged due to misuse or improper handling.
  • Returned without safe/adequate packaging.
  • Used, altered, or missing parts/accessories/tags.
  • Requests raised after 7 days of delivery.
  • Free products or promotional gifts.
  • Self‑placed wrong orders (e.g., wrong phone model) — see “Incorrect model replacement” below.
  • Special offers like BUY1 GET1 or products marked SALE.
  • “Daily Protection” hygiene category products.
  • “Not same as advertisement” claims (we strive to show products accurately but cannot accept returns on this basis).

 

Important note on phone model

Returns are not applicable if a cover is ordered for the wrong phone model. Please confirm your model at Settings > About on your device before ordering. ✅

 

Damaged, defective, or wrong item received

If you receive a damaged/defective/wrong item, contact us within 2 days of delivery.

  1. Reach us via Live Chat or email (support@accesorios.in) within 2 business days.
  2. Share photos/videos (JPEG) and your order details.
  3. We will arrange a pickup (usually within 4–5 business days). After verification, we’ll promptly ship a replacement. 🔄

Note: For such cases, we prioritize replacements. Refunds are generally not offered for damaged/defective/missing items.

 

Incorrect model selection — replacement option

If you ordered the wrong model by mistake, we offer a replacement service for ₹150 (pre‑payment), provided the item is unused and in original packaging. Please contact customer service to initiate. 📱

 

Categories not eligible for return/exchange

  • Discounted or coupon‑applied orders.
  • Daily Protection hygiene products.
  • Notebooks, key chains, cable wraps, screen guards — only replaced within 7 days if wrong or damaged on delivery.
  • Once a product has been replaced after verification/approval, that replacement is not eligible for further returns/refunds.

 

Partial vs full returns

  • Partial returns: Allowed (based on individual product policy).
  • Full returns: All components and any complimentary gifts must be returned together.

 

Refund process & timelines

  • Start: Refund processing begins after the item reaches our facility and passes QC.
  • Default method: Refunds are added to your Accesorios Wallet for future purchases.
  • Transit time: After initiating a return, it may take about 7–10 working days for the product to reach us (subject to regional conditions).
  • Reverse pickup: Available for select pincodes. If unavailable, please self‑ship; you’ll receive ₹100 wallet credit against shipping.
  • Total timeline: Approximately 7–10 working days from the time the request is raised.
  • Tracking: We’ll share a link so you can monitor your return status.
  • Bank refund option: If you prefer a bank/UPI refund, a ₹150 per product charge may apply for return/handling (courier‑imposed). Choosing Accesorios Wallet usually waives these charges as a goodwill gesture. 💳
  • Coupons: Discount coupons are non‑refundable; refunds are issued against the amount paid.

 

Need help?

We’re here to assist at every step. Reach us via Live Chat or email support@accesorios.in. 💬