Return & Refund Policy

Last updated: 22 May 2026

Returns at Accesorios are handled through our own returns portal at returns.accesorios.in. Please raise your return request there — it is the fastest way to log your case, upload photos, and track progress. You can also reach our team on WhatsApp at +91 80766 38697 or by email at support@accesorios.in if you need help.

For a step-by-step walkthrough of how to use the portal, see our Returns Guide.

When you can request a return

You can request a return, replacement, or refund within 7 days of delivery if the cover arrived with an issue from our side, such as a manufacturing defect, shipping damage, wrong item or colour, or a clear mismatch with the product description on our website.

How verification works

Every return request goes through a verification process. Our team reviews the photos you upload, examines the returned cover at our facility, and confirms the nature of the issue before approving any refund, replacement, or charge waiver.

Outcomes from verification can include:

• Approved with full refund or free replacement, where the issue is confirmed to be from our side
• Approved with a service charge, where the case requires reverse pickup we must pay for (such as a wrong phone model ordered by the customer)
• Declined, where the issue cannot be verified, the cover shows signs of customer-caused damage or misuse, or the claim does not match the cover received

Verification is at our reasonable discretion based on the specific facts of each case. We do not pre-publish a decision matrix because the right outcome depends on each individual case.

Photos and your privacy

We may ask for clear photos to help us verify and process your return quickly. For a damaged-on-arrival claim, we recommend sharing both an outer-parcel photo (before unpacking) and a photo of the cover after unpacking — this helps us tell the difference between courier transit damage and product issues.

If we need to confirm the phone model you currently use (this sometimes comes up with similar-looking models from the same brand), please share only the phone model name from Settings > About Phone. Feel free to crop or blur anything else on the screen — we only need the model name.

Service charges and reverse pickup

In some cases, a flat service charge of ₹150 applies. This covers the reverse pickup and courier handling fees we must pay, which are outside our control. Typical examples include:

• A cover ordered for a phone model that does not match the customer's actual phone (verified during inspection)
• Any other case where reverse pickup is required due to a customer-side action

The ₹150 service charge is prepaid only (UPI, card, or net banking). We do not accept this charge on Cash on Delivery. For a replacement, the charge is paid up-front before we dispatch the replacement. For a refund, the charge is deducted from the refund amount.

For returns approved as our-fault (manufacturing defect, shipping damage, wrong item or colour shipped by us), no service charge applies and we cover the reverse pickup cost. If reverse pickup is not available at your pincode and you self-ship via any trackable courier, we will reimburse your shipping cost up to ₹100 as a wallet credit once the package reaches us and verification is complete. This self-ship reimbursement does not apply where the cause is customer-side.

When we cannot accept a return

We may decline a return, refund, or replacement in cases including but not limited to:

• The cover shows signs of use, scratches, drops, soiling, or damage that appears post-delivery rather than from our side
• The cover has been exposed to water, chemicals, sanitiser, alcohol, or sharp objects
• The cover has been altered, modified, or used with accessories we did not supply
• The returned cover is missing the original packaging, tags, accessories, or freebies
• The request was raised more than 7 days after delivery
• The claim does not match the condition of the cover received at our facility
• The photos shared do not clearly show the claimed issue, and verification at our facility does not confirm it
• Promotional gifts or free items received with the order

If verification fails and the return is declined, we will inform you and may return the cover to your address. You may bear the courier cost in such cases.

Anti-abuse and fair-use

We want our returns process to be fast and customer-friendly for genuine cases. To keep it that way for everyone, we monitor returns patterns. Activity that appears designed to misuse our return policy may result in:

• Additional verification steps before any future return is processed
• Refusal of future orders from the same account, phone number, or address
• Suspension or closure of the customer account
• Recovery of any direct costs we incurred from a misused claim

This includes (but is not limited to) repeated claims for the same issue, claims where photos or returned items do not match the description provided, intentional damage to a delivered cover, or coordinated misuse across multiple accounts. We apply this only to clear patterns of misuse — a one-off genuine concern will always be handled fairly.

How refunds are processed

For prepaid orders, refunds go back to the same payment method you used to pay — your card, UPI account, or net banking source. For Cash on Delivery orders, we collect a bank account or UPI ID from you so we can process the refund directly.

Refunds are initiated within 24 hours of our quality check on the returned item. Bank credit typically takes 5 to 7 working days from initiation, depending on your bank and payment method. UPI refunds usually credit in 2 to 3 working days.

If a discount or promotional coupon was applied at checkout, the refund is for the actual amount paid; the discount portion is not refundable.

How to start a return

Visit returns.accesorios.in to log your return, upload photos, and track the status. If you prefer, you can also WhatsApp +91 80766 38697 with your Order Number or email support@accesorios.in.

For a complete step-by-step walkthrough, visit our Returns Guide.

Support hours: Monday to Saturday, 10:00 AM to 6:00 PM IST.

Grievance Officer

If your concern has not been resolved through regular support, please escalate to our Grievance Officer at grievance@accesorios.in. We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

Accesorios Network
3840, Teliyan Mandi, Paharganj, Delhi 110055, India