Privacy and Security Policy

Last updated: 22 May 2026

This Privacy Policy describes how Accesorios collects, uses, stores, shares, and protects your personal information when you visit our website at accesorios.in, place an order with us, sign up for our newsletter, contact our support team, interact with us on social media, or otherwise engage with our services. We take your privacy seriously and have written this policy to be as clear and complete as possible. By using our website or placing an order, you confirm that you have read this policy and agree to the practices described here.

If anything in this policy is unclear, or if you would like more information, please write to us at support@accesorios.in.

1. About Accesorios

Accesorios is a flip-cover brand operating under Accesorios Network, with registered business address at 3840, Teliyan Mandi, Paharganj, Delhi 110055, India. Our GSTIN is 07HQRPS7351L1ZR. We design, manufacture, and sell mobile phone flip covers directly to customers across India through our website accesorios.in.

For the purposes of this policy, references to "we", "us", "our", "Accesorios", or "the company" mean Accesorios Network. References to "you", "your", or "the customer" mean the individual using our website or services.

2. Scope of this policy

This policy applies to all personal information we collect or process through:

• Our website accesorios.in and any sub-domains
• Our customer support channels (email and WhatsApp)
• Our social media presence (Instagram, Facebook, YouTube, X, Pinterest, Threads)
• Our marketing communications (email, push notifications, app notifications)
• Our offline interactions, such as customer events or trade shows

This policy does not cover the practices of any third-party websites, services, or platforms that we link to or integrate with. Please read the privacy policies of those services separately before using them.

3. The information we collect

a. Information you provide directly

When you interact with our website or our team, you may provide us with:

• Your full name (first and last)
• Email address
• Mobile or landline phone number
• Billing and shipping addresses, including street, city, state, country, and PIN code
• Phone model details (so we can confirm the right cover for your device)
• Photographs, videos, or written descriptions you share with us for returns, support, reviews, or feedback
• Account login details, including username and password (passwords are stored only in encrypted form)
• Communication preferences (whether you want marketing emails or WhatsApp messages)
• Any other information you choose to share with us through our contact channels

b. Information we collect automatically

When you visit our website, certain information is collected automatically by our servers and the technologies we use, including:

• Your IP address and approximate geographic location (city or state level) derived from your IP
• Browser type and version, operating system, device type, and screen resolution
• Device identifiers, including unique advertising IDs on mobile devices
• Pages and products you view, time spent on each page, links you click, search queries you enter on our site
• The website that referred you to us
• The date, time, and duration of your visit
• Diagnostic data and error logs that help us maintain our website
• Cookie identifiers and other similar tracking signals (described in detail in Section 7)

c. Information from other sources

We may receive information about you from other sources, such as:

• Social media platforms when you interact with us, click on our ads, or sign in using a social account
• Our courier and logistics partners when they update us on delivery status
• Our payment processing partner when they confirm or decline a transaction
• Analytics and advertising platforms that share aggregated information about how our ads perform
• Other customers or partners who refer you to us under a referral programme

d. Information we do not store

We do not store full credit card numbers, debit card numbers, CVV codes, or UPI passwords. All online payments are processed through a PCI-DSS certified payment processor; we only receive a tokenised reference to your transaction. We never have access to your raw card or banking credentials.

4. How we use your information

We use the information we collect for the following purposes:

a. To process and fulfil your orders

• Confirm your purchase and send you order confirmations
• Process payment through our payment partner
• Ship your order through our courier partners and let you track it
• Send you delivery updates, tracking links, and confirmation messages
• Process returns, replacements, or refunds when applicable

b. To provide customer support

• Reply to your questions, complaints, or feedback
• Troubleshoot product or order issues
• Verify identity for sensitive requests such as refund processing or account changes
• Maintain records of past interactions to provide consistent support

c. To communicate with you

• Send transactional messages (order confirmations, delivery updates, payment receipts, password resets) — these are essential and you cannot opt out while you have an active order
• Send promotional messages (new product launches, sales, offers) only if you have signed up; you can opt out any time
• Share important service updates such as policy changes or planned downtime

d. To run and improve our business

• Analyse how customers use our website so we can make it better
• Measure the performance of our marketing campaigns
• Develop new products and features based on customer behaviour and feedback
• Maintain the technical performance and security of our website
• Prevent and detect fraudulent transactions, payment abuse, and return fraud

e. To meet legal and regulatory obligations

• Issue GST invoices and maintain tax records
• Respond to court orders, regulatory enquiries, or law enforcement requests
• Comply with consumer protection requirements
• Defend against legal claims

5. Lawful basis for processing your information

We process your personal information only when we have a lawful basis to do so. The basis depends on the specific situation:

• Performance of a contract: when processing is necessary to fulfil our agreement with you (for example, processing your order, shipping it, handling returns)
• Your consent: when you have actively agreed to a specific purpose (for example, signing up for our newsletter, opting into marketing messages)
• Legitimate interests: when we have a genuine business need that does not override your fundamental rights (for example, fraud prevention, analytics, security)
• Legal obligation: when we are required to process your information by law (for example, tax records, regulatory disclosures)

Where we rely on your consent, you have the right to withdraw it at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

6. Who we share your information with

We do not sell your personal information to anyone. We share only what is necessary, with the following categories of partners, and only under contracts that require them to handle your information securely and lawfully:

• Payment processor — to process your online payments and refunds, and to detect payment fraud. Our processor is PCI-DSS certified and follows strict security standards.
• Courier and logistics partners — to deliver your order, let you track it, attempt re-delivery if needed, and process reverse pickups for returns. They receive your name, address, phone number, and order details.
• Email and messaging infrastructure providers — to send you transactional and (with your consent) promotional emails, and chat messages.
• Analytics and advertising platforms — to understand how customers use our website and to measure the performance of our marketing. These platforms may use cookies and similar technologies; you can opt out via your browser settings or platform-specific opt-out tools.
• Customer relationship management system — to manage your support interactions and order history.
• Hosting and infrastructure providers — to host our website, store our data securely, and keep our systems running.
• Professional advisors — accountants, auditors, lawyers — who help us run the business and comply with regulatory requirements.
• Government authorities, regulators, or law enforcement — only when legally required to disclose, such as in response to a court order, summons, or formal investigation.
• Successors in interest — in the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity, subject to confidentiality and continued protection under this policy.

All third parties who handle your information on our behalf are bound by written agreements that require them to use your information only for the specific purpose we have engaged them for, to keep it confidential, and to apply appropriate security measures.

7. Cookies and similar tracking technologies

Our website uses cookies and similar technologies (web beacons, pixel tags, local storage) to operate, analyse usage, and improve your experience. Here is how we categorise them:

a. Strictly necessary cookies

These are essential for our website to function. They enable basic features like keeping you logged in, remembering items in your cart, and processing your checkout. Without them, the website cannot work correctly. These cannot be disabled.

b. Performance and analytics cookies

These help us understand how customers find and use our website — which pages are popular, where customers come from, where they drop off. The data is aggregated and helps us improve the site. You can opt out of these.

c. Functional cookies

These remember preferences you have set, such as recently viewed products, language settings, or display preferences. They make the site more convenient on your next visit.

d. Advertising and targeting cookies

These help our advertising partners show you relevant ads and measure how our advertising performs. They may track your activity across multiple websites. You can opt out via your browser settings or through industry opt-out tools.

e. Managing cookies

You can control cookies through your browser settings. Most browsers let you block third-party cookies, view cookies that are set, or delete them. Note that blocking strictly necessary cookies will prevent the website from working correctly.

f. Do Not Track signals

Some browsers send a "Do Not Track" (DNT) signal to websites. There is currently no industry-wide standard for how websites should respond to DNT, so we treat all visitors consistently regardless of the DNT signal. You can still control specific cookies and tracking through your browser and opt-out tools.

8. Marketing communications

We may send you marketing communications (emails, WhatsApp messages, or push notifications) about new products, sales, or content we think you may find interesting. We do this only if you have signed up or given us consent during checkout or account creation.

You can opt out of marketing communications at any time:

• Click "unsubscribe" at the bottom of any marketing email
• Reply STOP to any marketing WhatsApp message
• Reply STOP to any marketing WhatsApp message
• Update your communication preferences in your account settings
• Write to us at support@accesorios.in asking to opt out

Opting out of marketing does not affect transactional messages (such as order confirmations and shipping updates), which you continue to receive as long as you have active orders or an account.

9. Your rights and choices

You have the following rights regarding your personal information:

• Right to access: you can ask us for a summary of the personal information we hold about you and a list of the categories of recipients we have shared it with.
• Right to correction: you can ask us to correct any information that is inaccurate, outdated, or incomplete.
• Right to erasure: you can ask us to delete your personal information when it is no longer necessary for the purpose collected. Some records (such as tax invoices) must be retained for legal reasons; we will let you know in such cases.
• Right to restrict processing: you can ask us to limit how we use your information in certain situations.
• Right to object: you can object to processing based on our legitimate interests, including direct marketing.
• Right to data portability: you can ask us to provide your information in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
• Right to withdraw consent: where we rely on your consent, you can withdraw it any time. Withdrawal does not affect the lawfulness of processing before withdrawal.
• Right to nominate: you can nominate any individual to exercise these rights on your behalf in case you are unable to do so.
• Right to lodge a complaint: if you are not satisfied with how we have handled your information, you can lodge a complaint with our Grievance Officer (see Section 16) or with the relevant data protection authority.

To exercise any of these rights, please email grievance@accesorios.in from your registered email address. We may need to verify your identity before fulfilling the request, especially for sensitive operations like data deletion. We respond to verified requests within 30 days.

10. How long we keep your information

We keep your personal information only as long as we need it for the purpose collected, or for as long as the law requires. Specifically:

• Order and invoice records: minimum 8 years from the order date, as required by tax law
• Customer support records (tickets, chat logs, emails): 3 years from your last interaction
• Account information (active accounts): as long as your account is active, plus a reasonable transition period if you close it
• Marketing-related information (when you have consented): until you opt out, then deleted from active marketing systems within 30 days (some traces may remain in archived backups for a short period)
• Website analytics data: approximately 14 months in identifiable form, then aggregated and anonymised
• Cookies: as set on each cookie, typically from one session up to 24 months
• Fraud prevention records: up to 7 years where there is a documented incident, to protect against repeat fraud
• Legal correspondence and dispute records: as long as needed for the matter, plus the limitation period under applicable law

After these periods, we securely delete or anonymise your personal information.

11. International transfers of your information

Some of the service providers we work with operate or store data on servers located outside India. When your information is transferred internationally, we use contractual safeguards (such as standard data protection agreements) with our partners to make sure your information continues to receive a similar standard of protection.

Where applicable law restricts transfer of certain types of data to specific countries, we comply with such restrictions and will update our practices accordingly.

12. How we keep your information safe

We take reasonable technical and organisational steps to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction:

• All data transmitted between your browser and our website is encrypted using HTTPS (TLS 1.2 or higher)
• Our internal systems use authentication, role-based access controls, and audit logging
• Customer passwords are stored in encrypted (hashed) form using industry-standard algorithms — we never store passwords in plain text
• Payment data goes through our PCI-DSS certified payment processor; we never store full card or banking credentials
• Our servers and applications are regularly patched, monitored, and reviewed for vulnerabilities
• We restrict employee and contractor access to personal information on a need-to-know basis
• We conduct internal training to keep our team aware of data protection practices

That said, no method of transmitting or storing data over the internet can be guaranteed completely secure. While we use reasonable safeguards, we cannot guarantee absolute security.

13. Data breach notification

If we ever become aware of a personal data breach that materially affects your information, we will:

• Investigate the cause and take steps to contain the breach
• Notify the relevant authorities as required by law
• Notify you directly via email or other appropriate channel if your information has been affected
• Explain what happened, what data was involved, what we are doing about it, and what you can do to protect yourself

14. Children's information

Our website and services are not intended for, and not directed to, individuals under 18 years of age. We do not knowingly collect personal information from children under 18 without verifiable parental consent. If you are a parent or guardian and you believe your child has provided personal information to us, please write to grievance@accesorios.in. We will verify and delete the information promptly.

15. Account security and your responsibility

If you create an account on our website, you are responsible for keeping your login credentials secure and confidential. Please:

• Use a strong, unique password (not reused from other websites)
• Do not share your password with anyone
• Sign out when you finish using a shared or public computer
• Notify us immediately if you suspect unauthorised access to your account

We are not responsible for any loss or damage caused by unauthorised use of your account where you have not kept your credentials secure.

16. Links to other websites and services

Our website may contain links to third-party websites and services, including social media platforms, payment partner pages, courier tracking pages, and partner websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to read the privacy policies of every website you visit.

17. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices, our services, or applicable law. When we make material changes, we will:

• Post the updated version on this page with a fresh "Last updated" date
• Notify you by email (where we have your address) or a prominent notice on our website before the change takes effect
• For changes that materially affect how we use your information, we may seek your fresh consent where required by law

Your continued use of our website after the new policy takes effect counts as acceptance of the updated policy.

18. Grievance Officer

If you have any concerns about your privacy or how we have handled your information, you can write to our Grievance Officer:

Email: grievance@accesorios.in
Postal address: Accesorios Network, 3840, Teliyan Mandi, Paharganj, Delhi 110055, India
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We acknowledge complaints within 48 hours and aim to resolve them within 30 days.

19. How to contact us

For general questions about this policy: support@accesorios.in
For data requests or complaints: grievance@accesorios.in
WhatsApp: +91 80766 38697

Accesorios Network
3840, Teliyan Mandi, Paharganj, Delhi 110055, India

Thank you for reading our Privacy Policy. We are committed to handling your personal information with care and transparency.