Data Deletion Instructions

Last updated: 2 August 2026

This page explains how to ask Accesorios to delete the personal information we hold about you, including any information we received when you messaged our Facebook Page, our Instagram account, or used Facebook Login on our website. It sits alongside our Privacy and Security Policy, which describes what we collect and why.

Accesorios is a flip-cover brand operating under Accesorios Network, registered at 3840, Teliyan Mandi, Paharganj, Delhi 110055, India. GSTIN 07HQRPS7351L1ZR.

1. What information this covers

Depending on how you have interacted with us, we may hold:

• Your name, email address, phone number, and delivery address
• Your order history, payment status, and shipment tracking records
• Messages you have sent us and our replies — on WhatsApp, email, our Facebook Page (Messenger), or our Instagram account
• Photographs or videos you shared with us for a return, replacement, or support request
• Your Facebook or Instagram display name and profile picture, and the platform-issued ID for your conversation with our Page, where you have messaged us on those platforms
• Marketing preferences and whether you have opted in or out

We do not receive or store your Facebook or Instagram password, your friend list, your card numbers, or your UPI credentials.

2. How to request deletion

Send us a request using any one of the routes below. You do not need an account with us to make a request.

a. By email — the fastest route

Email grievance@accesorios.in with the subject line Data deletion request, and include:

• The name you ordered under, or the name on your Facebook or Instagram profile
• The phone number and/or email address you used with us
• Any order number you remember (for example, #AC12345) — optional, but it helps us find you faster
• Which platform you contacted us on, if your request relates to a Facebook or Instagram conversation

Where possible, send the email from the address registered with us. If you cannot, we will ask you a few questions to confirm your identity before we delete anything — this protects you from someone else deleting your records.

b. By message on the channel you used

You can also reply on the channel where you contacted us — our Facebook Page, our Instagram account, or WhatsApp on +91 80766 38697 — and ask us to delete your data. Please include your name and registered phone number in the message.

c. If you are not satisfied

Requests to grievance@accesorios.in reach our Grievance Officer directly. If your request is not handled to your satisfaction, you can escalate in writing by post to the Grievance Officer, Accesorios Network, 3840, Teliyan Mandi, Paharganj, Delhi 110055, India, or raise a complaint with the relevant data protection authority. We acknowledge complaints within 48 hours.

3. Removing our app from your Facebook or Instagram account

You can also cut off our access from your side at any time. This stops any further data reaching us, though it does not by itself delete information we already hold — for that, send us a request as described in Section 2.

• Facebook: Settings & Privacy → Settings → Apps and Websites → find Accesorios → Remove
• Instagram: Settings → Website Permissions → Apps and Websites → find Accesorios → Remove
• You can also delete the conversation thread with our Page from your own inbox at any time

4. What happens after you ask

• We acknowledge your request within 48 hours
• We verify your identity, which may involve one or two follow-up questions
• We delete or irreversibly anonymise the information we are permitted to delete, and confirm to you in writing
• We complete verified requests within 30 days. If a request is unusually complex and needs longer, we will tell you why and give you a revised date
• We remove you from all marketing lists within 30 days. Copies may persist in encrypted system backups for a short further period, after which they are overwritten on the normal backup cycle

There is no charge for this.

5. What we cannot delete, and why

Some records must be kept even after a deletion request, because Indian law requires it. Where this applies, we delete everything else and retain only the minimum, using it for no purpose other than the legal one:

• Tax invoices and order records — retained for a minimum of 8 years under GST and income tax law
• Payment and refund records — retained by our payment processor under its own regulatory obligations
• Records relating to an open dispute, chargeback, or legal claim — retained until the matter closes and the applicable limitation period expires
• Documented fraud-prevention records — retained for up to 7 years where there has been a confirmed incident

We will tell you specifically which of these apply to you when we respond.

6. Your other rights

Deletion is one of several rights you have. You can also ask us to give you a copy of your information, correct anything inaccurate, restrict how we use it, or withdraw consent for marketing. These are described in full in Section 9 of our Privacy and Security Policy.

7. Contact

Data deletion requests, and all other privacy requests and complaints: grievance@accesorios.in
General questions about your order: support@accesorios.in
WhatsApp: +91 80766 38697
Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

Accesorios Network
3840, Teliyan Mandi, Paharganj, Delhi 110055, India