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CAN I CHANGE THE PRODUCTS IN MY ORDER?
Yes, you can change the products in an order after it is confirmed, but only before the shipment has taken place. At the Support Forum, raise a query mentioning your order ID along with the link of the products that need to be added instead.
HOW CAN I CHANGE THE ADDRESS OR PHONE NUMBER IN AN ORDER?
It is possible to change the shipping address of a confirmed order, only before the order has been shipped (packed and left the warehouse). At the Support Forum, raise a query mentioning your order ID along with the new shipping address. In Description...
HOW CAN I CHECK THE STATUS OF MY ORDER?
Under the My Accounts section, select My Orders to know the status of your orders that are yet to be delivered. You may also reach out to us at email@example.com.
WHAT DO I DO IF THE DELIVERY HAS FAILED?
In case the delivery is failed, please contact us at firstname.lastname@example.org to know the cause of failure and initiate a resolution. Delivery failure occurs when the customer is Unavailable at the shipping/delivery address, Maximum delivery attempts have...
WHAT WILL HAPPEN TO MY ORDER IF THE PAYMENT HAS FAILED?
Accesorios takes 48hrs to confirm an order. If an order has not been confirmed within the prescribed time, please raise a query at the Support Forum or contact us at email@example.com.
Payment & Refunds
I HAVE RECEIVED A DAMAGED/DEFECTIVE/WRONG PRODUCT. WHAT SHOULD I DO?
Please raise a query at the Support Forum to return a damaged/defective/wrong product. Attach pictures of the damaged/defective/wrong product received. We shall arrange a pick-up for replacement/exchange or refund of your order as deemed fit. You can...
WHEN WILL I GET MY REFUND FOR THE ORDER CANCELLED?
We initiate the refund for cancellations once we receive an email confirmation from your end. Reach us at firstname.lastname@example.org. The credited amount will reflect on your account within 48 hours (for prepaid orders) or 8 business days(for Cash On Delivery...
WHAT DO I DO IF THE PAYMENT HAS FAILED?
Accesorios takes 48hrs to confirm an order. If an order has not been confirmed within the prescribed time, please raise a query at the Support Forum.
WHERE WILL THE REFUND BE CREDITED?
The refund amount will be credited to the source bank account, incase of a prepaid order. When you cancel a Cash On Delivery order, we ask for the account details where you would like the amount to be credited.
WHAT AMOUNT WILL I BE REFUNDED IF I USED A COUPON CODE WHILE PLACING MY ORDER, BUT HAVE TO CANCEL?
For any cancelled order, the refund amount will be equal to the amount paid by you i.e. excluding the savings through coupon codes. Please note that Accesorios does not take any responsibility for the refund of coupons purchased through third party apps...
Cancellation & Returns
HOW CAN I CANCEL MY ORDER?
If you would like to Cancel your Order, Under My Account Section, Select My Orders > Click Cancel Button in Front of the Order or please raise a query at the Support Forum. Your order will be cancelled within 24 hours, if it has not been shipped. ...
ARE THERE ANY CANCELLATION CHARGES?
Accesorios does not charge any Cancellation Fee for Prepaid Orders. Incase of Orders for which payment method was Cash On Delivery, a Cancellation charge of Rs. 49 will be deducted from the refund amount at the time of credit.
WHAT IS THE RETURN PROCESS AND HOW LONG DOES IT TAKE?
At the Support Forum, please fill the query blanks with appropriate answers to initiate a return pick-up (which takes up to 3 business days). Once the order has been picked up, reply to the mail, to know the further course of action.
WHAT IS THE RETURN POLICY OF ACCESORIOS?
Know more about the Return Policy at Accesorios here.
CAN I RETURN A FEW ITEMS FROM MY ORDER?
Yes, you can return a part of your order within 30 days from delivery date. Please preserve the invoice, to be presented at the time of pickup for validation purposes. In case the invoice is lost, the same can be found and printed from your registered...